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FAQ

  • When will my order be sent out?
    Orders are dispatched between Monday - Friday 9.30am - 4pm. Please allow up to 72 hours from order confirmation to dispatch. Usually its under 36 hours to dispatch. Orders placed on Public Holidays or Weekends will begin their processing on the next business day.
  • Can I track my order?
    All orders sent from SubSixty are sent via a traceable method. Upon dispatch from our warehouse you will be emailed a tracking number and link to track your parcel.
  • Can I exchange an item?
    We do not offer exchanges, but recommend returning your item for a credit note and purchasing your correct size.
  • I think my order has gone missing, what do I do?"
    We’re sorry to hear that your order is lost, we’re here to help! In the event of a lost parcel, please ensure before lodging an enquiry with SubSixty you have checked your delivery times and that your order is at least 2 business days past your expected delivery. You can check our standard delivery times on our Delivery page. If your order is outside of its delivery time and receiving no tracking updates, please contact us at contact@subsixtyperformance.co.uk and we will lodge an investigation for you with your elected courier service. Please note this process can take up to 2 business days to initiate and up to 7 business days to investigate thoroughly. In the event of a lost parcel by fault of the courier, we will reimburse or replace your order once an investigation has been closed.
  • I just placed my order, can I cancel it?"
    We aim to process orders super quickly in our warehouse so usually we cannot change orders placed. However you can contact our friendly customer service team via email or DM and we will try our best to assist you. If we can’t assist with cancelling or changing your order in time, our returns policy is super easy
  • What should I do if I receive a faulty or incorrect item?
    Sometimes mistakes do happen! In the event you have received the wrong or a faulty item, please contact our team at contact@subsixtyperformance.co.uk with your order number for further assistance.
  • Why has my order been cancelled?
    Due to the high influx of orders we receive, sometimes products can sell out. In the event we are out of stock of your item, we will contact you immediately and issue a full refund. If only part of your order has sold out, we will offer a partial refund and send the remainder of your order, or a full refund of the entire order if you wish.
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