top of page

SHIPPING & RETURNS

Shipping Policy

SubSixty is based in the UK.

We currently deliver to the United Kingdom and certain countries around Europe.

Shipping times and costs will vary depending on your delivery location and shipping method.

SubSixty sends all parcels via a pre-paid, traceable, safe method of delivery. Shipping times are indicative from date of dispatch, not the date of order.

Please be aware that International orders may incur import duties and taxes, these are payable by you, the customer. If you are unsure whether this is applicable for your destination country we recommend you contact your local customs office for more information.

Return & Exchange Policy

We hope that you’ll love your SubSixty pieces… But in the event that you are unhappy with your purchase, we offer a 30 day returns policy.

  • Full price & sales* items can be returned for a full refund less shipping within 30 days of receipt of product.

  • We are able to offer exchanges for wrong size, as long as the item meets our returns standards (see below) .

  • Returns must be received in their original, unworn condition, with all packaging, tags and labels attached. SubSixty reserves the right to refuse returns that do not comply with company standards and will return the garments at the customers own expense.

  • Return shipping is payable by the customer. We recommend using a prepaid, traceable method to ensure safe delivery. SubSixty takes no responsibility for missing parcels without proof of delivery.

  • Credit notes will be issued once returns have been received and approved for credit.

  • Credit notes are valid for 12 months from the date of issue.

*this does not include final sale items

To initiate a return please email returns@subsixtyperformance.co.uk with your order number and reason for return and a member of our team will be in contact with the next steps to lodge your return.

What do I do if I’ve received a faulty / wrong item?

  • Products will be eligible for a refund or replacement if they involve a manufacturing fault, have been damaged during shipping or the incorrect product has been received.

  • A faulty product is considered faulty or not acceptable quality if:

    1. - It is unfit for purpose.

    2. - It is significantly different from the description or sample.

    3. - It is received with damages on arrival.

    4. - The sizing / measurements do not match the size chart of the garment (this is not an incorrect size choice)

Please note that general wear and tear over time and damage caused by neglect, misuse or incorrect washing is not considered a manufacturing fault.

Still don’t see what you’re looking for? Check out our FAQ’s page
bottom of page